Last Updated: February 4, 2026
These Terms and Conditions govern your use of Helping Hands Cleaning services and communications.
1. Agreement to Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Helping Hands Cleaning (“Company,” “we,” “us,” or “our”) governing your use of our cleaning services and communications.
By booking, scheduling, or using our services—or by providing your contact information through our website or forms—you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you should not use our services.
Business Information
Helping Hands Cleaning
Phone: +1 (650) 899-6010
Email: info@helpinghandscleaning.com
2. Age Requirement
You must be at least 18 years old to book or use our services. By agreeing to these Terms, you confirm that you are at least 18 years of age and have the legal authority to enter into this agreement.
3. Services Provided
Helping Hands Cleaning provides professional residential and commercial cleaning services, including but not limited to:
House Cleaning
Office Cleaning
Commercial Cleaning
Airbnb and Vacation Rental Cleaning
Move-In Cleaning
Move-Out Cleaning
Our team works with homeowners, property managers, landlords, businesses, and vacation rental hosts to maintain clean, organized, and hygienic spaces.
4. Service Area
Helping Hands Cleaning provides services in Daly City and surrounding Bay Area communities.
We reserve the right to decline service requests outside our normal coverage area or apply additional travel fees when necessary.
5. Booking and Scheduling
5.1 Scheduling Appointments
Appointments can be scheduled through:
Our website
Phone
Email
Online contact forms
Service availability depends on scheduling capacity.
While we do our best to arrive within the scheduled window, exact arrival times cannot always be guaranteed due to traffic, previous appointments, or unforeseen circumstances.
5.2 Access to Property
Customers are responsible for ensuring that our cleaning team has safe and clear access to the property, including:
Entry access
Parking availability
Secure pets
Clear working areas
If our team cannot access the property at the scheduled time, a service fee may apply.
6. Pricing and Payment
6.1 Estimates
Quotes provided over the phone, online, or via email are estimates based on the information provided by the customer.
Final pricing may vary depending on:
Size of the property
Condition of the space
Additional services requested
Time required to complete the job
6.2 Payment Terms
Payment is due upon completion of service unless otherwise agreed.
We may accept:
Cash
Credit or debit cards
Digital payments (when available)
Receipts may be provided via email or text message.
7. Cancellation Policy
7.1 Cancellations
If you need to cancel or reschedule your appointment, please notify us as soon as possible.
We request at least 24 hours notice whenever possible.
Late cancellations may be subject to a cancellation fee.
7.2 No-Show Appointments
If our team arrives and is unable to access the property or the appointment is missed, we reserve the right to charge a service call fee.
8. Customer Responsibilities
By booking our services, you agree to:
Provide accurate information about the property and cleaning needs
Ensure safe access to the property
Secure pets or animals during the cleaning service
Inform us of any hazards, damage, or special instructions
Customers must ensure that the items in the property belong to them or that they have authorization to request cleaning services.
9. Limitations of Service
Helping Hands Cleaning does not provide the following services unless explicitly agreed upon:
Hazardous material cleanup
Biohazard or trauma cleanup
Mold remediation
Pest control services
Industrial cleaning involving toxic chemicals
If hazardous conditions are discovered, we reserve the right to decline service.
10. Liability and Property Damage
Helping Hands Cleaning takes reasonable care to protect your property during service.
However, we are not responsible for:
Pre-existing damage to property or surfaces
Damage caused by faulty installations or structural issues
Items that were not secured or properly installed
Normal wear and tear on surfaces
Any claims for damage must be reported within 48 hours of service completion.
11. Valuables and Personal Items
Customers are responsible for securing valuables such as:
Jewelry
Cash
Important documents
Fragile collectibles
Helping Hands Cleaning is not responsible for loss or damage to valuables not disclosed prior to service.
12. Environmental Responsibility
Helping Hands Cleaning strives to use responsible cleaning practices and safe products whenever possible.
Our team aims to maintain a clean and healthy environment for clients while minimizing environmental impact.
13. Intellectual Property
All content on our website, including text, images, graphics, logos, and branding, is the property of Helping Hands Cleaning and may not be copied, reproduced, or distributed without written permission.
14. Privacy and Data Collection
We collect and use personal information such as:
Name
Email address
Phone number
Property address
Service requests
This information is used solely to provide our services and communicate with customers.
We do not sell or share your personal information with third parties except where necessary to provide services or comply with legal obligations.
For more details, please review our Privacy Policy.
15. Dispute Resolution
15.1 Governing Law
These Terms are governed by the laws of the State of California.
15.2 Informal Resolution
Before pursuing legal action, both parties agree to attempt to resolve disputes through direct communication and informal negotiation.
16. Indemnification
You agree to indemnify and hold harmless Helping Hands Cleaning and its employees from claims or damages arising from:
Your violation of these Terms
Misrepresentation of property conditions
Unsafe environments not disclosed prior to service
17. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Helping Hands Cleaning regarding the use of our services.
19. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Updated versions will be posted on our website with a revised Last Updated date.
Your continued use of our services constitutes acceptance of any updated Terms.
20. Force Majeure
Helping Hands Cleaning shall not be liable for delays or failure to perform services due to circumstances beyond our reasonable control, including:
Natural disasters
Severe weather
Government actions
Labor disputes
Transportation disruptions
21. Contact Information
If you have questions about these Terms or our services, please contact us.
Helping Hands Cleaning
Phone: +1 (650) 899-6010
Email: info@helpinghandscleaning.com
